Support for the DXP and DeCurtis Shield is available 24/7. For help with any issues or to raise a request, please choose one of the options below. 

Email Support

Send an email to and we will address your issue immediately. For questions regarding a DeCurtis Shield Kiosk, please include your Shield ID which is found on the barcode label on the back of the unit. 

Online Support Desk

Please use our online support desk to report an incident and our team will help you immediately.  

Note: You will need to a create an account by entering your email address, then choosing a password. From there you can you create and track your requests.  

Phone Support

Please call our customer care number at +1 (407) 502-6880 and our team will create a support ticket for you. For questions regarding a DeCurtis Shield Kiosk, please provide your Shield ID which is found on the barcode label on the back of the unit.