Voyage Reservations Suite
Each voyage begins with the same first step – the reservation process. If the guest has a bad experience while booking their cruise, their vacation will be soured before they even enter the terminal. With our Voyage Reservation Suite, those bad experiences are a thing of the past. From the initial booking to online check-in, our process has been curated to ensure the best experience for the guest, from start to finish. Don’t worry – we’ve made it easier for you, as well.
Voyage Reservations Suite is the award-winning solution to reduce friction in the booking experience.
We’ve found that many existing booking platforms frustrate and confuse guests. By streamlining the platform, making it clean and intuitive, we are able to dramatically increase the online booking rate when compared to existing competition. Of course, our award-winning platform is completely customizable to your needs. Guests will log on and see your brand, your fonts, your text, your layout, and it will be your name they remember when friends ask them about their great cruise experience. We provide you the means to be successful, and it all starts here.
Once the guests book their cruise, the next thing they want to do is find out things they can do on that cruise. Enter Experience Planning. Conveniently available after booking is complete, this allows guests to search for activities or excursions they might be interested in. SCUBA classes? Hikes? A relaxing day at the spa? All easily found and booked, and are of course tied to the guest reservation through the DXP.
Besides the booking process, online check-in (OCI) is the next item guests feel is a problem. However, using the same approach with which we built our booking platform, our OCI experience is leaps and bounds what exists elsewhere. The main source of the improvement is the freedom the guests have to upload their security and personal information. Our research has shown that when guests are allowed to upload security documents and photos, they do it correctly, and they do it well. Guests would always rather take a security photo of themselves that they’re prepared for, rather than one that’s taken of them in the port after they’ve already been traveling for a day or two. The time they spend here is time saved at the terminal, which reduces the hassle for both you AND the guest. The OCI website will scan the codes on the bottom of any passport or visa from a camera or an uploaded image, and automatically populate the information into the relevant fields. This reduces or eliminates errors caused by manual guest entry. Also, by using features here that we introduced to the cruise industry like selecting port arrival times, we aim to simultaneously streamline the online experience and speed up the process in the terminal.
Moderate Online Check-in
While our OCI process makes it difficult for guests to make mistakes, we never want to assume that it’s impossible. This brings us to a hugely important piece of the Voyage Reservation Suite – Moderate Online Check-in (MOCI). Every single guest reservation is checked twice: once by a computer, and once by a human being. After a reservation clears the automated portion, a person will manually review it. Does the security photo look okay? Is there anything about it the computer missed? Is all of their information entered and transcribed correctly from the image? Do they have all relevant documentation? Any of these issues and more can be noted and sent back to the guest to fix. This allows the guest to make these changes well in advance of their cruise, ensuring that even if they have issues with the check-in process, it will not impact their experience in the terminal.
- Booking is clear, concise, and easy to maneuver.
- Book cruise, experiences, and more all in one convenient place.
- Uploading security and personal information ahead of time saves hassle and delays in the terminal.
- Choose when and how they arrive to the port, complete with the ability to add flight information if relevant.
- Start the vacation on a positive note, before they even leave their house.
- Hassle-free booking experience means customers have a fonder memory of your customized booking platform.
- Security and Personal information entered and validated in advance of cruise saves an unquantifiable amount of time in the terminal.
- Human eyes look at each reservation to ensure accuracy.
- Port Arrival Time means you know how many people are coming and when, so you can prepare shipboard staff and restaurants.
All aspects of our Voyage Reservation Suite form a key piece in our cruise and hospitality management puzzle that is enabled and powered by the DeCurtis Experience Platform (DXP™). Our abstraction layer provides consistent, reliable and redundant access to all core data while leveraging a clean micro-services architecture and reliable service contracts to end the days of being tied to an inefficient legacy system.